36 Capital Drive, Nepean · Ottawa-owned since 1999 · Alarm.com dealer 10+ years
Alarm.com smart security, monitored in Ottawa.
Monitored home security systems, security cameras and 24/7 alarm monitoring — from a company with a real address and a published price.
Arm and disarm from your phone, get the alerts that matter, add cameras and smart
locks. Installed by our own Ottawa technicians and monitored 24/7 by Lanvac, a ULC-listed station
we have worked with for over twenty-five years. Every price is on this page, starting just below —
monitoring included, no contract, and the equipment is yours.
SYSTEM ARMED · ALARM.COM · MONITORED 24/7 BY LANVAC
Alarm.com
1999
Ottawa-owned since
No contract
month to month, 30 days’ notice
24/7
ULC monitoring by Lanvac
A+
BBB Accredited
A local company, not a call centre
Odds are we already know somebody you know.
Twenty-five years in this city, and almost none of it from advertising. People pass our name
along — a cousin’s place in Barrhaven, the shop where you get your coffee, the contractor who did
your kitchen, the guy who plows your street. Ask around about us. Somebody will have a story, and we would
rather be judged on that than on a billboard.
Do you have that connection with a national brand?
Their office is in another province. Nobody in that building has driven down your street or knows
which door sticks in February. You are an account number in a system, tied to a thirty-six or
sixty-month contract you signed at your kitchen table.
We may look small next to them. We are. One office, our own technicians, no marketing
department. What we are not is amateur: twenty-five years on the tools, a ULC-listed station, and
every price we charge published on this website — equipment, monthly, the lot. Nothing held
back until somebody is sitting in your kitchen. Professionals do not need to hide the numbers.
Here is the part worth sitting with: it is the same work. The same ULC station.
The same police, fire and medical dispatch. The same Alarm.com app on the same phone. You are paying the
difference for a name on a truck — and for the privilege of being locked in.
We are at 36 Capital Drive in Nepean: a real door, with people behind it, that you can walk into
on a Tuesday with a photo of your keypad and no appointment. No contract — thirty days’ notice,
and if we stop earning it, you leave.
Our monitoring rates, in public
Monitoring starts at $9.99. With the Alarm.com app, $14.99.
Most Ottawa alarm companies will not show you a number until someone is sitting in
your kitchen. Here are both of ours, per month plus HST for the first year — the one with the app is the
Universal Communicator plan, for a panel you already own. Already have a system on the
wall? Tell us what it is and we will price it in about ten seconds.
Nothing on the wall yet, or starting from scratch? See the
monitoring plans below ↓ — the monthly is published; the equipment is quoted for
your place.
Just want it monitored, no app?
Standard monitoring
You just want it monitored.
$9.99/mo first year
then $14.99 + HST. No app — the panel reports over its own phone line.
24/7 ULC monitoring by Lanvac, live Canadian operators
Intrusion, fire monitoring, smoke, CO, flood, freeze, medical alert and panic — one plan
Account set-up, programming and switch-over free
Runs over your panel’s existing phone line, so the line has to stay — and it
cannot be VoIP from your internet or cable provider, because those drop alarm signals.
Why that matters
No contract — 30 days’ notice to cancel. Pre-authorized monthly payment.
Tell us what is on the wall — see what monitoring it would cost and how switching works.
Moving an Alarm.com account from another company, or putting an older panel onto the app — it is
the same two questions. The model is usually on a label on the keypad or inside the box.
Not sure of the model? Tap the brand instead
Whatever this says, we confirm compatibility on your actual panel before
anything is ordered. Panels of the same name were built over twenty-odd years and a firmware
version or a board date can change the answer.
Monitoring, and what each plan includes
One monthly price per plan, whichever system ends up on the wall. 24/7
monitoring with police, fire and medical dispatch is in every one of them — what
separates them is the app and the automation, and Interactive is the plan nearly everybody
ends up on. The equipment is a separate one-time cost, installed and yours: it is quoted
for your building, because how many ways in there are and what is already on the wall is what
decides it. Nothing is ordered and nothing is charged until you have an estimate in
writing.
The IQ Panel 5 is the system itself — the plan decides what it can
do from your phone.
The four plans and what each one includesUniversal Communicator $14.99 · Interactive $19.99 · + Automation $25.99 · Gold $29.99, first year
The whole monthly bill — 24/7 monitoring with police, fire and medical dispatch is already in it. Interactive is the one nearly everybody ends up on, and it comes with the Alarm.com app. Not sure which fits? Book a free site visit and a technician walks the property with you.
Universal Communicator
Keep the old panel on the wall and put it on the app
$14.99/ month first year$19.99 after that
Arm and disarm from your phone through your existing panel
Alarm and trouble notifications in the app
In-app property panic button
Your panel, keypads and sensors stay exactly where they are
Cameras and doorbells still work — add a video plan to any system, including this one
No smart-home control or image sensors on this plan
Most people land here
Interactive
Standard monitoring plus the Alarm.com app
$19.99/ month first year$24.99 after that
Arm and disarm from your phone, anywhere
Activity alerts for doors, windows and motion, even while disarmed
Smart Arming arms at night and disarms in the morning, on its own
Cancel or confirm an alarm from the app; in-app panic button
User codes managed from the app
Alarm and disarm images from image sensors or a panel camera
Siri Shortcuts voice control
Interactive + Automation
Everything in Interactive, plus your smart home
$25.99/ month first year$30.99 after that
Adds
Lights, locks, thermostat, garage door and gate from the app
Scenes and schedules: one tap locks up, sets the heat and arms
Out-of-the-ordinary alerts: door left unlocked, unexpected activity
Severe weather alerts on the panel
Works with Sonos, Lutron, shades, solar, irrigation and energy monitoring
These need the device. The plan gives you the control; the lock, the thermostat,
the light switch or the garage opener does the work. Already have them? They connect. If not, say so when
you ask for a quote and we price and fit them with the system.
Interactive Gold
Everything in Interactive + Automation, plus
$29.99/ month first year$34.99 after that
Adds
Images Plus: disarm snapshots, Daily View and on-demand Peek-In from your image sensors, 400 images a month
6-hour supervision instead of 24: we know within 6 hours if your panel stops reporting
Weather forecast on your panel
Universal Communicator is for keeping an old dialer panel on the wall and putting it on
the app — if that is you, tell us your panel in Already have a system? above and we
will point you at it anyway. Interactive + Automation is worth it once you have lights, locks or a
thermostat you want to control. Interactive Gold adds Images Plus and tighter supervision on top of
Automation, and suits a small number of people who know they want it.
The monthly prices on this page are firm, plus HST. Equipment is a separate one-time cost and is quoted for your building — you get it in writing and you approve it before anything is ordered. Nothing on this page is a contract.
First-year rate applies to the standard monitoring portion; Alarm.com plans, video and extras are billed in full from day one. Alarm.com plans need an Alarm.com-compatible system and communicator. The only one-time charge is equipment and installation, and you approve an estimate for it before anything is ordered — there is no activation fee.
How dispatch works — and what it costs
Nobody gets sent to your house until we've tried to reach you.
An alarm signal does not put anyone in a vehicle on its own. The station calls
your premises first and lets it ring six or seven times — answer, give your passcode, and it
ends there, which is how most of them end. If nobody answers, or the passcode is wrong, what
happens next is whatever your account says. Your keyholders are called after that, to
attend and to be told what is already on its way.
Signal received. The station has it within seconds.
The operator calls your premises. Six or seven rings, and the alert lands in your app.
Answer with your passcode, or cancel it in the app, and it ends there — most do.
No answer, or the wrong passcode. Now what happens is whatever your account says —
the three below.
Then your keyholders are called, in the order you set, so somebody can attend — and
the alarm is held open for updates. That call is to tell them what is already on its way, not
a second chance to call it off.
If nobody can be reached, there are three ways it can go — you choose
Guard callout — optional add-on
~$80
average, per callout, set by the guard company
A uniformed guard in a marked vehicle attends and checks the property
Finds nothing wrong — police are never dispatched, so no fee and nothing on your record
Finds something real — police attend a verified incident, not another alarm bell
Charged only when a guard is actually sent
or
Police — false alarm
~$180
plus tax, per occurrence, set by City of Ottawa by-law
Charged to the registration holder every time police attend a false alarm
Recorded against the address under the False Alarm Reduction By-law
Repeat occurrences are how a property loses police response altogether
or
Notify only — no dispatch
$0
no callout, no fee — nobody is sent
Fully monitored — every signal is handled by the station
Your whole contact list is called and your main emergency contacts are messaged
Nothing is ever dispatched — the alert and nothing else
Optional backstop: more than two alarm signals and nobody reachable gets called in — set the threshold, or turn it off
About those two prices — read this part. Neither service is ours. Guard
response is provided by a licensed guard company and dispatched through the monitoring station; the
police fee is set by City of Ottawa by-law. We do not set either price and both can change
without notice. The $80 is an average — it varies by guard company, time of day and location.
The $180 is the current by-law fee, plus applicable taxes. Both are shown here so you can weigh the
decision, not as a quote. Guard response is an optional add-on, charged per occurrence, never
included in a monthly plan, and we go through the current rate with you before it is added to
your account. A guard attends, observes and reports — they are not police officers and do not
intervene.
A small wearable from Alarm.com with an emergency button, automatic fall detection and two-way voice to a live operator, 24/7. It works on its own with its own cellular connection, or alongside a home system on the same app. It reaches Canada in the next few months — the details below are confirmed, the price is not set yet, and we will call you when it lands.
Coming soon
Indigo personal safety wearable by Alarm.com
Button One press alerts the monitoring station immediately
Falls Automatic fall detection raises the alert when a hard fall is detected
Voice Two-way voice through the device: talk to the operator, no phone needed
Location Cellular, Wi-Fi and satellite (GNSS) positioning so help goes to the right place
App Family sees battery level, activity and real-time location in the Alarm.com app
Wear it Lanyard or belt clip; charges on a cradle
Coming to Canada in the next few months. We are not taking orders or quoting prices yet — tell us now if you want one and we will call you the day it is available.
Seniors and independent living
A safety net for someone living on their own, at home and out of the house, without a base station or a landline.
Active lifestyles
Walking, gardening, cottage weekends, travelling in Canada: protection that goes where the person goes.
Lone workers
Realtors, trades, cleaners, night shifts: one button reaches a trained operator who knows where you are.
No deposit, no obligation — we will simply call you when it is available in Canada.
Ottawa owned · Ottawa staffed · Ottawa answered
A real address. A real office. Real technicians.
Professional security should come from a professional business. We are not a
cell number and a magnetic sign. Accurate Security works out of 36 Capital Drive in Nepean — a
commercial building with a door you can walk through, Monday to Friday, eight to five. The people
who quote your system are the people who install it, and the people who service it four years from
now.
1999Protecting Ottawa homes and businesses since. Twenty-seven years and
counting.
36 Capital Dr.Nepean, ON K2G 0E9. Our own commercial premises — not a home
office, not a mailbox, not a franchise territory.
10+ yearsAn Alarm.com dealer for over a decade. This is not a product we
picked up last season.
25+ yearsWith Lanvac, our ULC-listed monitoring station. Live operators,
24 hours a day, every day of the year.
BBB A+Accredited and A+ rated. A division of Home Service Group Inc., a family
of Ottawa home-service companies.
613-233-1115An Ottawa team member answers. After hours, 613-738-8779 reaches
a real person too — never a phone tree.
When something goes wrong at two in the morning — and one day it will —
what matters is whether there is a company behind the app. There is. You can drive to it.
Come and see us. That is not a figure of speech.
If something about your system is bothering you, or a bill does not look right, or you just
want to know what the thing on your wall actually does — walk in. Monday to Friday, eight to
five, 36 Capital Drive. Somebody at a desk will talk to you about it. No ticket number, no
chatbot, no hold music, no call centre in another province working from a script.
We live here. Our kids go to school here. If we treat you badly you will tell your neighbour
and we will feel it, which is exactly how it should work and exactly why twenty-seven years of
this business came from word of mouth rather than advertising.
