Already on Alarm.com with someone else

Keep the system. Change who bills you.

If your panel already runs Alarm.com, you do not need new equipment and you do not lose your app, your history or your devices. The account moves to us, you keep the same hardware, and your monthly drops to our published rate. The one thing that has to happen first: your current provider has to release the communicator.

Tell us what you have

The panel brand and model — Qolsys IQ Panel, 2GIG, or a Honeywell VISTA or DSC with an Alarm.com module. A photo of the panel and of the Alarm.com app's system screen is usually enough. We confirm it will run on our account before you cancel anything.

Check where you stand with them

Are you still inside a contract term, and did you buy the equipment or is it leased? A term still running can mean a cancellation fee, and leased equipment may not be yours to move. Read the agreement or ask them directly — we will tell you honestly if it is worth waiting out the term.

Ask them to release it

There are two ways. The clean one is a dealer transfer — they hand the account to us from inside their Alarm.com portal and nothing is interrupted. If they will not do that, you cancel, and when the account closes the communicator is released — then we activate it on a fresh account. Same panel, same app.

We activate and you are done

Once the communicator is free we enrol it, set up your users and walk you through the app. Cameras, doorbells, locks and thermostats that are already on the system come across with it. No new contract, ever.

Can they refuse?

They can refuse the courtesy transfer — a dealer-to-dealer transfer is voluntary, and some companies decline it to make leaving harder. What they cannot do is hold the account open against your wishes. When you cancel and the account closes, the communicator is released and we can enrol it.

What can genuinely block you

You are still in a term. Cancelling early usually triggers the remainder or a buy-out. That is a contract question, not an Alarm.com one.
The equipment is leased or financed. If the "free" system was never yours, they can ask for it back.
The panel is locked. Some installers lock the installer code or turn on panel lock. The other company can unlock it, or simply give you the installer code, and either one solves it — though most will not. Where they refuse, it sometimes means a new panel, and we will price that for you before you decide.
They drag their feet. Some release in an hour, some take days. We will tell you what we are seeing.

We will look at your situation before you cancel anything — that is the part most people get backwards.

Who are you with now?

The answer changes what a move looks like — and two of these are not really choices anybody made. Straight answers, dates and sources on each:

Bell — or AlarmForce Bell sold its security customers to a.p.i. ALARM on 1 October 2025. Nobody asked you. The two-year rate hold runs out around October 2027. What that means for you → Telus, Vivint or Price’s Alarms All one company now. What to ask them before you cancel, whether the panel can move, and why we publish no Telus figures we cannot verify. What to ask first → Rogers — or any older panel Touchpad cellular backup stopped 26 September 2025, and 3G is going away. The failure nobody notices, because the keypad still lights up. Check whether yours still reports →

What it costsOur normal monthly, whichever plan you want — from $19.99 for app control on an existing panel, $24.99 Interactive, $30.99 with Automation, $34.99 Gold, plus HST, monitoring included. Video service from $7 a month for one or two cameras.

What you do not payNo new panel, no new sensors, no activation fee, and no contract (month to month, 30 days’ notice to cancel). A technician always attends to set it up and make sure it is reporting properly — that is part of the switch. If something unexpected turns up, or the equipment is locked out by the other company, we stop and give you the options before anything costs you money.

What you keepThe same panel and sensors, the same Alarm.com app, and your cameras, doorbells, locks and thermostats.

Got a quote with “free” equipment? Do the math. Free equipment is financed inside a 36 or 60 month rate, and the rate can rise when the term ends. Put their numbers beside ours and see the whole cost — contract and two years past it. About twenty seconds.

Do the math

“Free equipment” is not free. It is financed.

Our competitors will build you a package too, and price it to look good on the first page. Here is the only comparison that matters: what you pay in total, over the years you are actually locked in. Change the numbers to match the quote in your hand.

Their quote

Monthly$ Contract length Upfront equipment$ Their monthly after the term$

Ours

Our monthly$ Our equipment quote$

It starts on Interactive at $24.99 (the standard rate; your first year is $5 less, and the total below already counts that) with $689 for an IQ Panel 5 — the system itself, which you own. Change both sides to whatever you were actually quoted; their upfront is usually 0, because the equipment is “free”.

	Them	Accurate Security
Monthly	$55.00	$24.99
Equipment upfront	$0 “free”	$689.00
Monitoring over the term	$1,980.00	$839.64
Total over the term	$1,980.00	$1,528.64
Then the contract ends — or quietly renews — the next two years
Monthly after the term	$65.00	$24.99 no contract
Those 24 months	$1,560.00	$599.76
Total over 5 years	$3,540.00	$2,128.40
You keep	$1,411.60 over 60 months

That last block is the part nobody shows you. When a term ends the provider is free to raise the rate, and most do — if yours has not gone up yet, it can. Ours works differently: month to month from day one, no contract to renew and no renewal increase built in, and the equipment is already yours. Our base monitoring rate has not changed since we started — and if it ever did, you are never locked in. Change the renewal figure above to whatever you think theirs will be.

Or the contract never ends at all.

Plenty of alarm contracts renew automatically unless you cancel in writing inside a narrow window before the term is up — often 30 to 90 days. Miss it and you are signed for another term, with the same payout if you try to leave. Before you sign, read the fine print: the renewal clause, the cancellation window and what the payout really is.

We are not saying that from a textbook. We were caught by exactly this with a fleet-service supplier of our own, and it took ten months to sort out. It is a miserable way to learn, which is why there is nothing to renew here. Eight questions to ask before you sign anything →

No contract, everMonth to month. If we stop earning it, you leave — give us 30 days’ notice and the payments stop and the system is properly deactivated at the end of it. With less notice there may be one more monthly payment — we are billed for your monitoring until it is shut off, and we would rather tell you now. That is the whole accountability model.

The equipment is yoursBought once, owned outright. Nothing to return, nothing to buy out, no “deinstallation” invoice.

Free switch-overAccount set-up, programming and change-over cost nothing, and most existing panels get taken over as they are.

Still here in 2026Same local company, same phone number, same building on Capital Drive since 1999. Ask the national brands how many times their name has changed.

Not on Alarm.com yet? See the plans and prices, check whether your existing panel can be taken over, or build a system.