Monitoring Subscriber Sheet

These are separate from the burglary choices above — even on Notify only, fire, medical, carbon monoxide and water alarms are handled as shown below. There is nothing to choose here: it is the station's standard procedure and it is the same on every account. All we need from you is who should attend.

Who should attend an emergency *

On any emergency the station calls the property first, and dispatches if nobody answers. These are the up to 2 people it then calls to attend — to meet the police, let the fire department or the ambulance in, and secure the place afterwards. Tick the phone at the property if you have one; if not, tick your main contact.

Please read. Any fees for an emergency callout are the homeowner’s responsibility. Once the emergency service has been called, cancelling it is not guaranteed and any charges still apply. That is why these should be people who will answer and can get to the property — and why we ask for two.

How every emergency is handled

This is the monitoring station's standard procedure. It is the same on every account and it is not something you set — if you need something different, say so in the box below and we will talk it through with you.

Keypad POLICE button, panic button or pendant	The station calls the property. If nobody answers, or the operator cannot confirm a person on site within one minute, the police are dispatched — then your call list is worked so somebody can attend with them. A cancel is ignored unless someone at the property speaks to the operator and gives a valid passcode. No guard is sent to a panic.
Keypad FIRE button, smoke or heat detector	The station calls the property and lets it ring six or seven times. No answer, the fire department is dispatched. If it is answered they ask whether it is needed and why — and if the person is not sure, it is dispatched anyway. No passcode is needed.
Keypad MEDICAL button or medical pendant	The station calls the property. No answer, an ambulance is dispatched immediately. Your call list is worked so somebody can let them in. No passcode is needed.
Carbon monoxide alarm	Handled as a fire alarm — the property first, then the fire department.
Water leak or low-temperature sensor	Your list is notified. Nobody is dispatched.

Our full published protocol, including burglary alarms and power loss, is at Alarm Response.

Any special requests for the emergency section you want us to know about?

For example: someone at home who cannot come to the phone, a different order for fire calls, or a button you want set up differently. We will contact you if it cannot be set up exactly this way.