Fair question. This domain is new, the prices are on the front page, and you have every reason to wonder whether there is a company behind it or just a form that sells your phone number to somebody else. So — straight answer, and everything on this page is something you can check.
A division of Home Service Group Inc., at 36 Capital Drive, Nepean, Ontario K2G 0E9. In business since 1999. Monitoring is carried by Lanvac, a ULC-listed central station we have worked with for more than twenty-five years. We have been an Alarm.com dealer for over ten years.
accuratesecurity.ca/alarm-com is our site. It exists because the Alarm.com side of what we do needed somewhere to be explained properly, with the prices attached. Our main site is accuratesecurity.ca. Same company, same office, same people, same monitoring station.
Check us. Drive to the address. Call 613-233-1115 during the day and a person in Nepean will pick up. Look us up with the Better Business Bureau. Ask any of the neighbours we have been letting in and out of their own houses for twenty-seven years.
Because we never advertised. Not once, not seriously, in twenty-seven years.
Everything this business has was built on somebody telling somebody else — a neighbour, a brother-in-law, a contractor who had us do his own house. That was enough for a very long time.
It also means that if you go looking for us online you will not find much, which in this industry looks suspicious rather than modest. Plenty of companies with beautiful websites have only been around for eighteen months. We have it backwards: a long history and almost no footprint.
So we are fixing the footprint. This website, published prices, and — starting now — asking our customers to write down what they have been telling their neighbours for years. If you are one of them and you have a minute, we would be grateful.
We have installed and monitored Alarm.com for more than ten years — the app, the analytics cameras, the smart-home control it does best, and the communicators that put an existing DSC or Honeywell VISTA system on a modern app without replacing it. accuratesecurity.ca/alarm-com finally puts those plans and prices in one place instead of leaving them to a phone call.
One platform per property. Alarm.com is a separate platform from the First Alert and Resideo systems on our main site: a different manufacturer, a different app, and not interchangeable. You pick one for a property; nothing crosses between them. We are a First Alert Premier Pro Partner as well, so the choice is genuinely about which equipment and which app suit you — there is no version of it where we would rather sell you the other one.
Whichever you choose, the monitoring station, the technicians and the pricing style are ours and do not change. The two platforms side by side is on our main site, where the First Alert and Resideo line lives.
Alarm installation, service and monitoring in Ottawa by our own technicians, never a subcontractor — with a free quote in writing before anything is ordered.
No awards we bought, no badges we made up. These are checkable and we would rather you checked.
Monthly prices and equipment quoted before you sign, with no activation fee. Honesty has kept us here for over 25 years.
Pre-authorized monthly payments from a void cheque, no invoicing and no credit cards, which is how rates stay put.
Serving Ottawa, Nepean, Kanata, Barrhaven, Orleans, Gloucester, Stittsville, Manotick, Richmond, Rockland, Kemptville and the rural communities between. Ontario only; we do not service Quebec or Gatineau.
Home Service Group is a family of Ottawa trades under one roof at Capital Drive. If you have had a furnace put in or a gas line run in this city, there is a reasonable chance you have already dealt with us without knowing it.
It matters more than it sounds. It means the company monitoring your house is not one bad quarter from disappearing, that our vans are already on your street most weeks, and that when something goes wrong there is a business with an address and a payroll standing behind it.
Not a queue, not a rotating call centre, not whoever the franchise sent this week. A small team working out of one building in Nepean, most of whom have been here a very long time.
The people who quote and install your system work out of the same office on Capital Drive — and, four years from now when something needs looking at, you are calling that same office, not a call centre. That continuity is the whole advantage of a small local company and it is the first thing that disappears at scale.
Call the office and you are talking to a person who can open your file, see your system and tell you what is on it. Not read from a script, not raise a ticket, not transfer you twice and then ask you to start again.
First Alert and Resideo on one side, Alarm.com and Qolsys on the other, plus every legacy panel we have inherited over twenty-seven years. We have seen your keypad before, whatever it is.
Not to complain about anything. Just to ask something.
How long did it take? How many menus did you go through? How many times did you key in your account number, and then get asked for it again by the person who finally picked up? And when you got there — did anybody actually resolve it, or did somebody say they would look into it and get back to you?
We are not going to pretend we are above this. We call the big brands from this office too — our suppliers, our phone lines, our own accounts — and we sit through the same menus you do, on the same hold music, getting the same promise that somebody will follow up. We know exactly what it feels like. That is precisely why we have never made anyone do it to us.
Everywhere else you are an account number. Here you are a name — and usually the name of somebody's neighbour.
36 Capital Drive, Nepean. Monday to Friday, eight to five. Somebody at a desk will talk to you about your system, your bill, or the thing on your wall you have never understood. No appointment, no ticket number.
We call you back within the next business day with a written quote — no pressure, and nothing is ordered until you say so.
