Most people go about this in the wrong order: they cancel, and then find out what they were signed up for. Everything below applies whichever of our three you end up on, and it applies equally if you decide not to move at all. We would rather you knew where you stood than that you switched quickly.
Two questions decide nearly everything: how long is the term, and did you buy the equipment or is it leased? They are usually on page one or two of the agreement. If you cannot find your copy, the company has to give you one — ask for the signed agreement in writing, by email, so you have it.
Send us a photo of the keypad and of the panel box, and tell us who monitors it now. We will tell you what can be kept, what it would cost, and whether it is worth doing at all yet. That conversation costs nothing and commits you to nothing, and sometimes the answer is to wait out the term.
Almost always in writing, and often inside a window before the term ends. Put it in writing even if they say a phone call is fine, keep a copy, and ask them to confirm the cancellation date in writing. Do not stop the payments instead of cancelling — that is the route that ends up at a collection agency.
Account set-up, programming and the switch-over are free, and a technician always attends to make sure it is reporting properly. Month to month from day one — no contract, 30 days’ notice, and the equipment you buy is yours.
The answer changes what a move looks like — and two of these are not really choices anybody made. Straight answers, dates and sources on each:
The switch is the same on all three. What is on your wall decides which one you are switching to, and that is a different question with a quick answer.
Our competitors will build you a package too, and price it to look good on the first page. Here is the only comparison that matters: what you pay in total, over the years you are actually locked in. Change the numbers to match the quote in your hand.
Put in the monthly for whichever of the three you are looking at — our rates run from $14.99 after the first year, and each door publishes its own on its own page. The first year is less, and the total below already counts that at $4 off, which is the smallest of our three first-year discounts, so this column is never cheaper than what you would actually pay. Equipment is quoted for your building, so put your figure in the box above once you have it and leave it empty until then. Change their side to whatever you were actually quoted; their upfront is usually 0, because the equipment is “free”.
| Them | Accurate Security | |
|---|---|---|
| Monthly | — | — |
| Equipment upfront | $0 “free” | — |
| Monitoring over the term | — | — |
| Total over the term | — | — |
| Then the contract ends — or quietly renews — the next two years | ||
| Monthly after the term | — | — |
| Those 24 months | — | — |
| Total over 5 years | — | — |
| You keep | $1,411.60 over 60 months | |
That last block is the part nobody shows you. When a term ends the provider is free to raise the rate, and most do — if yours has not gone up yet, it can. Ours works differently: month to month from day one, no contract to renew and no renewal increase built in, and the equipment is already yours. Our base monitoring rate has not changed since we started — and if it ever did, you are never locked in. Change the renewal figure above to whatever you think theirs will be.
Plenty of alarm contracts renew automatically unless you cancel in writing inside a narrow window before the term is up — often 30 to 90 days. Miss it and you are signed for another term, with the same payout if you try to leave. Before you sign, read the fine print: the renewal clause, the cancellation window and what the payout really is.
We are not saying that from a textbook. We were caught by exactly this with a fleet-service supplier of our own, and it took ten months to sort out. It is a miserable way to learn, which is why there is nothing to renew here. Eight questions to ask before you sign anything →
We call you back within the next business day with a written quote — no pressure, and nothing is ordered until you say so.
