VISTA H3 · ProSeries All-in-One
The line we are certified on and have fitted across Ottawa since 1999 · monitoring from $14.99/month plus HST · no contract · 613-233-1115
See the monitoring packages →
The VISTA H3 kit — panel, keypad, sensors,
siren, camera, fob
The hybrid, and the panel nearly every job here ends up on. It takes wired and wireless devices, so a building with cable already in the walls does not need rewiring — and an older system's hardwired contacts usually carry straight across.
See the packages → Home systems → Business systems →
System overview (PDF)
Everything in a single 7-inch touchscreen — the siren, the camera and the radio are all in it. Wireless only, encrypted, up to a mile of range. For a new build or a house with nothing in the walls, where there is no wiring to keep.
ProSeries brochure (PDF)
IoT Breakthrough and ESX Award-winning AI cameras — bullet, turret, and dome options with AI detection, plus VX1 video doorbells. Clips are kept in the cloud and played back in the app, so there is no recorder to buy or to lose in a break-in.
Camera brochure (PDF)Before you price any of this: if there is already a DSC, Honeywell VISTA, Qolsys or 2GIG panel in the building, tell us. Keeping it and changing who monitors it is often the cheaper answer, and we will say so. This page is for a system that is not there yet — a new build, a house with nothing on the wall, or a panel too old to be worth keeping.
Most alarm panels made in the last twenty-five years can be kept. A Resideo communicator goes on the one you already own, the phone line goes away, and on a VISTA or First Alert panel you get the Total Connect app on hardware that was never built for it — arm and disarm from your phone, zone status, notifications.
$16.99 a month, $12.99 for the first year, and the work quoted once we know what is on your wall. The one question that decides it is whether your panel can talk on a data bus as well as dial, and that is a five-minute check.
Tell us what is on the wall →One price per package, whichever panel ends up on the wall. Equipment is quoted for your building.
Three packages, and the difference between them is the app and the automation — 24/7 ULC monitoring with police, fire and medical dispatch is in all three. Smart Security is where most people land: the app, the alerts and the cameras, which is what nearly everybody actually wanted. Smart Home is the only one with lights, locks and thermostats in it.
Monitoring and dispatch. No app.
Not on this package: no Total Connect app, so no arming from your phone, no alerts, no cameras and no lights or locks.
Everything above, plus the app and cameras.
Not on this package: no automation. Z-Wave lights, plugs, switches and thermostats need Smart Home — they will not pair on this one. Covers one MotionViewer; more than that is Smart Home.
Everything above, plus the house.
One price per package, whichever panel is on the wall, and both figures are above: the first year, and the price after it. No contract on any of them — month to month, thirty days’ notice. Cell backup, camera recording and 2-Way Voice are separate lines on top of whichever package you pick, and they are on your estimate with their own prices.
An alarm signal does not put anyone in a vehicle on its own. The station calls your premises first and lets it ring six or seven times — answer, give your passcode, and it ends there, which is how most of them end. If nobody answers, or the passcode is wrong, what happens next is whatever your account says. Your keyholders are called after that, to attend and to be told what is already on its way.
average, per callout, set by the guard company
plus tax, per occurrence, set by City of Ottawa by-law
no callout, no fee — nobody is sent
About those two prices — read this part. Neither service is ours. Guard response is provided by a licensed guard company and dispatched through the monitoring station; the police fee is set by City of Ottawa by-law. We do not set either price and both can change without notice. The $80 is an average — it varies by guard company, time of day and location. The $180 is the current by-law fee, plus applicable taxes. Both are shown here so you can weigh the decision, not as a quote. Guard response is an optional add-on, charged per occurrence, never included in a monthly plan, and we go through the current rate with you before it is added to your account. A guard attends, observes and reports — they are not police officers and do not intervene.
Plain-language brochures for homeowners and business owners, plus full technical datasheets for those who want the details.
Every First Alert system we install connects to the Total Connect 2.0 app. Arm and disarm from anywhere, watch live camera video, get instant alerts, and control locks, lights, and thermostats — all from one app on your phone. Available on the App Store and Google Play.
Everything below is us rather than the manufacturer, so it does not change with the panel: 24/7 ULC monitoring by Lanvac, police, fire and medical dispatch included in the rate, our own Ottawa technicians, no contract — month to month with thirty days’ notice — and pre-authorized monthly payment from a void cheque.
What happens when your alarm goes off → Existing customer support → Panel manuals → Switching to us from another company → Before you sign anything →
We call you back within the next business day with a written quote — no pressure, and nothing is ordered until you say so.
