Monitoring subscriber sheet

This is the information the monitoring station needs on your account: who to call, in what order, and what you want to happen if nobody can be reached. It takes about five minutes.

How this is protected. Everything you type is encrypted the moment it reaches our server, using a key our web host does not hold. Nobody can read it back off the website — not us, not anyone who got into the site. It is opened only in our office, on a password-protected console, and deleted once it is on your account. We do not email it to ourselves; our own notification says nothing more than "a sheet arrived".

Two things we will never ask for on a web form. Your alarm passcode or duress word — we call you for it. And your banking details — pre-authorized payment is set up in person with a void cheque. If anything claiming to be from us asks for either one online, it is not us. Call 613-233-1115.

What are you sending us?

New accountSetting up monitoring for the first time — the full sheet. Change my dispatch choices onlyPolice, guard or notify only. Your call list stays exactly as it is. Change my call listSend the whole list in order — it replaces the old one. You can change your dispatch choices at the same time.

Which account?

Enough for us to find it. We confirm the change with you before it goes live.

Account holder — first and last name (or business name) *

Address of the protected property *

Postal code *

Alarm account number

It is on your monitoring invoice or the sticker by your keypad. Not sure, or new to monitoring? Leave it blank.

Email for your copy *

The protected property

Account holder — first and last name (or business name) *

Alarm account number, if you have one

It is on your monitoring invoice or the sticker by your keypad. Switching from another company? Use the number they gave you. New to monitoring, or not sure? Leave it blank.

Address of the protected property *

City / town *

Postal code *

Property type *

There is a phone at the property — tick and add the number

Phone at the property *

Your email *

Your copy of your alarm response choices is sent here.

Who we call, and in what order

Send the whole list, in order. It replaces the list we have now.

At least two people. The station works down this list in the order you set. Tick the boxes for anyone who holds a key, and for anyone allowed to cancel an alarm with the passcode.

1. Name *

Relationship

Phone

Second phone

Key Can cancel

2. Name *

Relationship

Phone

Second phone

Key Can cancel

Everyone who could set off the alarm

Anyone who lives in the home or comes and goes regularly and could trip the alarm by accident — family, a teenager, a cleaner, a dog walker, a caregiver. If they are already on the call list above, you do not need to list them again. It helps the station tell a mistake from a problem.

Name

Who they are

Phone (optional)

Keep these numbers handy

False alarm in progress? Call the monitoring station first — Lanvac, 1-877-526-8221, 24 hours. Have your account number and verification password ready.

Any other emergency with your system after hours: Accurate Security, 613-738-8779. Office: 613-233-1115, Monday to Friday, 8 to 5.

When your alarm goes off and nobody answers

Nothing is dispatched until the station has tried you and worked through your call list. What happens after that is your decision. To change it later, send this sheet again and choose Change my dispatch choices only.

1. If nobody on your list can be reached *

Notify onlyEveryone on your list is called and your main emergency contacts are messaged, but nobody is sent on a single alarm. You then choose, in step 2, what happens if several alarms come in a row. Send a guard firstA guard goes to check the property first; police are called only if the guard finds a problem. Charged per callout by the guard company — about $80 — and not part of your monthly. Send the policeThe station dispatches Ottawa Police. If it turns out to be a false alarm, the City bills the account holder — about $180 plus tax, set by by-law.

Neither the guard price nor the police fee is ours, and both can change — we go through the current numbers with you.

2. Main emergency contacts — alarm texts to cancel a false alarm before anyone is sent *

When an alarm comes in, the station can text first, so a false alarm can be cancelled straight away before anything is dispatched. Whoever cancels will be verified. Choose up to 2 people.

Emergency buttons, fire, CO and water

These are separate from the burglary choices above — even on Notify only, fire, medical, carbon monoxide and water alarms are always handled as shown below. Not sure you have a panic pendant? Answer anyway; it only applies if you do.

Your emergency numbers — who we call first *

For a keypad button, a panic pendant, or a fire, medical or carbon monoxide alarm, we call up to 2 numbers first, then the emergency service, then the rest of your call list. Tick the phone at the property if you have one; if not, tick your main contact.

Please read. Any fees for an emergency callout are the homeowner’s responsibility. Once the emergency service has been called, cancelling it is not guaranteed and any charges still apply. That is why these should be numbers that will answer — and why we give you two. This is an emergency that needs priority help.

Keypad POLICE button — when it is pressed *

Call my emergency numbers firstThe station calls your emergency numbers; police are sent if nobody answers or the person cannot verify. Best if the button could be pressed by mistake. Send the police right awayNo call first — we call your emergency numbers after. Best if you want the fastest possible response and nobody is likely to press it by accident.

Panic button or pendant — set for hold-up or panic *

Call my emergency numbers first, then send the policeSomeone who answers can confirm or cancel. Send the police right awayNo call first — the safer choice if someone pressing it may not be free to talk.

Always handled this way

Keypad FIRE button, smoke or heat detector	We call your emergency numbers. If nobody answers, the fire department is dispatched.
Keypad MEDICAL button or medical pendant	We call your emergency numbers and dispatch an ambulance.
Carbon monoxide alarm	We call your emergency numbers and dispatch the fire department.
Water leak or low-temperature sensor	We notify your list. Nobody is dispatched.

After the emergency call is made, we call the rest of your call list.

Any special requests for the emergency section you want us to know about?

For example: someone at home who cannot come to the phone, a different order for fire calls, or a button you want set up differently. We will contact you if it cannot be set up exactly this way.

What responders should know

Access notes

Where the driveway is, a gate, a dog, which door to use, where the panel is.

Anything responders should know

Mobility, medical, someone home during the day, hazards on the property. Only what you are comfortable telling us — it is your call.

Anything else for the account

Your alarm passcode — we call you for it

Your passcode and duress word are never typed into a website or sent by email. Choose who we should call to set them up, and a good time.

Who should we call? *

Best time to call (Monday to Friday) *

Billing contact

Contact details only. Pre-authorized payment is set up separately, in person, with a void cheque — never through this form.

Billing name or address is different from the property above — tick and fill in

Billing name — first and last (or business) *

Billing address *

Billing phone *

Review and sign

How you asked us to respond to alarms

Choose your options above and they will show here.

A copy of these choices, and the note below, is emailed to you when you send the sheet — nothing else from the sheet.

Accurate Security is not responsible for false alarm fees charged by the City of Ottawa, the police or a guard company. I have indicated exactly how I want alarms on my account responded to, and I understand how the choices above work. I can change them at any time by sending an update through the subscriber sheet at accuratesecurity.ca/alarm-com/subscriber.php. I am authorized to set up monitoring for this property. I confirm the people listed above have agreed to be called, and I understand Accurate Security and its monitoring station will use this information to respond to alarms on my account. I can change any of it by sending an updated sheet.

Type your name to sign *

How was your experience with Accurate Security?

We are word of mouth at heart — a review helps your neighbours find us.

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Accurate Security, a division of Home Service Group Inc. · 36 Capital Drive, Nepean, ON K2G 0E9 · 613-233-1115 · after hours 613-738-8779
We keep this sheet only as long as it takes to put it on your account, then it is deleted from the website. We do not share it with anyone except the monitoring station handling your alarms.